We offer competitive rates and we charge you exactly what we pay to deliver your purchased item(s). We do not profit from the shipping charges.The shipping costs are determined based on the weight of packages and shipping zip code. For your convenience, estimated shipping costs for each order can be calculated from the Shopping Bag before you proceed to check out.

When orders are shipped directly from multiple vendors, the total shipping charge is calculated as the sum of the shipping cost from each vendor.

SHIPPING OPTIONS

    STANDARD SHIPPING
        • Shipping Time : 4-6 business days once shipped
        • Restrictions :
                • Deliveries to Alaska and Hawaii may take longer
                • No delivery to P.O. Box
                • No delivery to APO/FPO


    EXPRESS SHIPPING
        • Shipping Time : 2-3 business days once shipped
        • Restrictions :
                • Deliveries to Alaska and Hawaii may take longer
                • No delivery to P.O. Box
                • No delivery to APO/FPO

We use United Parcel Service (UPS) or Federal Express (FEDEX) to deliver all orders. It is not possible to specify a preferred carrier when placing your order as some orders are directly shipped from our vendors. You may receive your order in multiple shipments.

We estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. Most regular orders are shipped within 2-4 business days upon receiving your order. Personalized items may take longer to be shipped out due to personalization. An estimate time to ship for each item appears in the Shopping Bag and the product description if it is a personalized item.

We have a 24/7 online self-service Order Status check page that you could use to see what the current status of your order is at any given time. In order to check the status of your order, please visit our online store and click on the "Order Status" link located on the top header of any page. You will need to enter the Order Number along with the E-Mail Address you provided for your purchase.

We are proud to have partnered with Amazon.com to provided our customers with an alternative checkout solution, in addition to the secure one-page checkout already in place on all our online store fronts. With the new Amazon Checkout option, you can use your Amazon Login Username and Password to check out the item(s) on your shopping bag. This allows you the benefit of not having to re-enter your payment or shipping information already on file with your Amazon account.

Benefits of using Amazon Checkout

• Safe Shopping, Secure Checkout & Privacy: The entire checkout process is securely handled by Amazon.com. Items purchased through our store are protected by

• Convenience: You can use the information in your Amazon.com account to complete purchases without having to re-enter your shipping address or payment information. You can also place orders instantly using Amazon's patented 1-Click feature.

• Trusted checkout experience: If you are already familiar with the Amazon.com shopping experience you will easily be able to check out because once you click on the Checkout By Amazon button, you will be redirected to Amazon's web site to complete your purchase. Upon placing your order, you will receive a purchase order confirmation directly from Amazon.com

• Order History & Status Tracking on Amazon.com: By placing your order using the Amazon Checkout payment option, you will be able to track the history and shipping status of your order(s) by simply loging in to you Amazon.com account 24/7. All order status related notifications will be sent to you directly by Amazon.com

• Ability to use Non-US Credit Cards: If you would like to pay using a credit card issued outside the United States, now you can do it by simply using the Amazon.com Checkout payment option. For additional information regarding international credit cards, please click on one of the following:

      • Compras realizadas con tarjetas de crédito emitidas fuera de los Estados Unidos
      • Compras com cartões de crédito emitidos fora dos Estados Unidos
      • Purchases made with credit cards issued outside the Unted States

We are proud to have partnered with Google to provided our customers with an alternative checkout solution, in addition to the secure one-page checkout already in place on all our online store fronts. With the new Google Checkout option, you can use your Google Checkout Login Username and Password to check out the item(s) on your shopping bag. This allows you the benefit of not having to re-enter your payment or shipping information already on file with your Google Checkout account.

Benefits of using Google Checkout

• Safe Shopping, Secure Checkout & Privacy: The entire checkout process is securely handled by Google. Please read

• Convenience: You can use the information in your Google Checkout account to complete purchases without having to re-enter your shipping address or payment information.

• Trusted checkout experience: If you are already familiar with the Google Checkout shopping experience you will easily be able to check out because once you click on the Google Checkout button, you will be redirected to Google's web site to complete your purchase. Upon placing your order, you will receive a purchase order confirmation directly from Google.

• Order History & Status Tracking on Google: By placing your order using the Google Checkout payment option, you will be able to track the history and shipping status of your order(s) by simply loging in to you Google Checkout account 24/7. All order status related notifications will be sent to you directly by Google.

• Ability to use Non-US Credit Cards: If you would like to pay using a credit card issued outside the United States, now you can do it by simply using the Google Checkout payment option. For additional information regarding international credit cards, please click on one of the following:

      • Compras realizadas con tarjetas de crédito emitidas fuera de los Estados Unidos
      • Compras com cartões de crédito emitidos fora dos Estados Unidos
      • Purchases made with credit cards issued outside the Unted States

We use sophisticated encryption and authentication technology to protect the security of the personal information that you share with us.

Specifically, every page on our Web Site that collects personal and/or ordering information uses industry-standard Secure Socket Layer (SSL) encryption so that no one else can read the information while it is being transmitted over the Internet. If the URL shows "https://" instead of "http://" that page is secure and protected by the Secure Socket Layer (SSL) encryption.

We will be able to accept orders only from the web browsers that permit the secured connection through the encryption technology, and only parties responsible for processing your order have access to your personal information.

Please note that all credit card transactions will appear on your credit card statement under Blue Rainbow Design if placed through any of our store fronts. If placed using Amazon Checkout or Google Checkout, the charges will appear under the chosen payment option.

The credit card verification number is a new authentication procedure established by credit card companies to further efforts towards reducing fraud for internet transactions. It consists of requiring a card holder to enter the CVV number in at transaction time to verify that the card is on hand. The CVV code is a security feature for "card not present" transactions (e.g., Internet transactions), and now appears on most (but not all) major credit and debit cards. This new feature is a three- or four-digit code which provides a cryptographic check of the information embossed on the card. Therefore, the CVV code is not part of the card number itself.

The CVV code helps ascertain that the customer placing the order actually possesses the credit/debit card and that the card account is legitimate. Each credit card company has its own name for the CVV code, but it functions the same for all major card types. (VISA refers to the code as CVV2, MasterCard calls it CVC2, and American Express calls it CID.)

The back panel of most Visa/MasterCard cards contain the full 16-digit account number, followed by the CVV/CVC code. Some banks, though, only show the last four digits of the account number followed by the code. To aid in the prevention of fraudulent credit card use, Blue Rainbow Design requires the 3 or 4 digit code on the back of your credit card. When you submit your credit card information your data is protected by Secure Socket Layer (SSL) technology certified by a digital certificate.

Antes que nada, muchas gracias por su visita y el interés hacia nuestros productos y servicios. Para poder ofrecer un mejor servicio a nuestros clientes internacionales cuyas tarjetas de crédito han sido emitidas fuera de los Estados Unidos, les brindamos la facilidad de hacer sus pedidos usando las opciones the pago de Amazon Checkout  o Google Checkout.

Desde ya le agradecemos la confianza prestada y deseamos pronto tenerlo(a) como parte de nuestra clientela y de esta manera poderlo(a) servir como se merece. Es nuestra política de servicio al cliente el proveerle el mejor servicio posible antes, durante y luego de su compra atravez de nuestras tiendas en Internet.

En caso desee mayor información de como adquirir nuestros productos atravez de Amazon.com, por favor comuníquese con nosotros en su idioma de preferencia.

Antes de mais nada, muito obrigado por sua visita e por seu interesse em nossos produtos e serviços. Para poder oferecer um melhor serviço a nossos clientes internacionais cujos cartões de crédito foram emitidos fora dos Estados Unidos, estamos disponibilizando a facilidade de que seus pedidos usando Amazon Checkout  o Google Checkout.

Desde já agradecemos a confiança prestada e desejamos tê-lo(a) em breve como parte de nossa clientela e dessa maneira poder serví-lo(a) como merecido. É nossa política de serviço ao cliente oferecer-lhe o melhor serviço possivel antes, durante e após a sua compra através de nossas lojas na Internet.

Caso deseje maiores informações de como adquirir nossos produtos através de Amazon.com, por favor comunique-se conosco no idioma de sua preferência.

First of all, thank you very much for visiting us and your interest in our products and services. In order to offer a better service to our valuable international customers whose credit cards have been issued outside the United States of America, we offer them the option to place their orders using the Amazon Checkout  or Google Checkout payment options.

We do appreciate your business and look forward to having you as a valuable customer. It is our customer service policy to provide our customers with the best service possible before, during and after their purchase through any of our online stores.

Should you have any questions or need additional information regarding purchasing our products through or Amazon.com Online Store, please do not hesitate to contact us at any time.

A charge of

sales tax is automatically applied to total merchandise excluding designer cookies for your orders ONLY if your shipping address is in Iowa.

Your satisfaction with our merchandise is guaranteed. However, if for any reason you receive an item that you are not completely satisfied with, please contact us within 10 days of receiving your order to obtain a return authorization. You may return the entire order in its original, unused condition for a refund of the purchase price less the cost of shipping.

All error claims including damage and shortage must be made within 10 days of receiving the merchandise. No claims will be accepted after that. Please see the

for more details.

1. Only returns for the full order will be accepted. No partial orders will be authorized for return unless there is an error.

2. The return item(s) without a Return Authorization Number will not be accepted for refund. The Return Authorization Number must be requested within 10 days of receiving your order.

3. The return item(s) must be shipped to our provider's warehouse, not to us, and must be received by the provider within 30 days of receiving your order. Any item(s) that arrive after this period will not be accepted for refund. The returned item(s) shipped to us will be forwarded to the provider's warehouse at the customer’s expense, and the cost to forward the items will be deducted from the refund amount. Please note that the return will be processed after the provider has received the items.

4. All items must be returned in the same condition as they were sent from the provider to you. Any returned item(s) showing signs of damage, wear or alteration cannot be accepted for return.

5. We will refund the cost of the item(s) EXCLUDING shipping charges.

6. We will not accept C.O.D. deliveries of the return and will refuse receipt.

7. Personalized or engraved items and perishable merchandise such as designer cookies cannot be returned for a refund unless there is an error. No credit will be issued for returned merchandise that does not meet the above conditions. We will not make any exceptions to the policy described above.

1. Obtain a Return Authorization Number
Contact

within 10 days of receiving your order to obtain a return authorization number and return shipping address. The return item(s) without a Return Authorization Number will not be accepted for refund. All returns must be returned to our provider’s warehouse.

2. Pack and Ship Your Return
Wrap your item(s) and all the original packing materials including the gift box, if you received one, in a secured cardboard box.

Send the package using UPS or FedEx, a traceable method of shipment to our provider’s warehouse. The address is included in the Return Authorization email. We are not responsible for items lost or damaged of return shipments. Please send us the tracking number of the return shipment via email.

3. Check Your Email
Once your return is received, it will be reviewed and processed within approximately five business days upon receipt of the item(s). A credit will be issued to your original method of payment within 10 - 14 business days of receiving your return. Once the adjustment has been made to your credit card, you will receive an email notification with a confirmation of the transaction.

Please inspect all items carefully when you receive your order. All error claims including damage and shortage must be made within 10 days of receiving the merchandise. No claims will be accepted after this period of time and no exceptions will be made.

If applicable, please contact

to request a Return Authorization Number for a replacement or to return the purchased item(s). The return item(s) without a Return Authorization Number will not be accepted for refund or exchange.

Keep the original box, packaging materials, as well as any paperwork that came in the box. We may ask you to email us a digital photograph of the damaged box and/or item(s). A replacement order will be shipped from our provider at no additional cost to you by the original shipping method you chose for the order. It will not be shipped via the Express shipping unless you had selected the Express shipping for the original order.

If you receive a large number of the damaged, incorrect or error items, we may collect these items. Please do not discard or return the damaged item(s) until you receive further instructions from us.

When an item is backordered, our typical course of action is to note the scheduled availability date on the product page. However, this date cannot be guaranteed. This means that the item may arrive a few days sooner or later than the date. While you can still order the item, it will not be shipped until the item is back in stock.

We recommend you place a backorder on the item so that stock is allocated to your order when it arrives. If you order other items that are currently available along with a backorder item, we send you the available items now if their item total is $75 or more. Once the backordered item comes back in stock, we will send it to you with no additional cost by the shipping method you originally selected for the order. Otherwise, the entire order will be shipped out when the backordered item arrives.

In case you need to upgrade the shipping method, you will be responsible for the difference in the shipping cost.